Delivery
Delivery times
Art work can be shipped worldwide and will be safely packed. Paintings are shipped with insurance by PostNL/TNT/DHL/UPS including order tracking information.
Delivery times depends on the coutry of destination for outside the EU. Inside the EU, your artwork will be delivered within one week.
Delivery costs
Shipping is calculated based on location. Customers receiving goods outside the EU may be liable for duty charges levied in their own country. In case this happens, it is a matter between you and your local customs agency. You are responsible for any duty owed.
Returns
Return Policy
Returns must be made within 14 days of delivery. Please sent an email to artbyamberdelang@gmail.com to initiate the return process. Shipping costs cannot be refunded, unless the artwork is faulty or damaged.
As soon as your email is received, detailed instructions will be provided. All goods must be returned in its full original packing and in good condition.
Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 14 days depending on bank holidays worldwide.
Damaged artwork in transit
Although we do our best to pack your order with care, it could happen that you receive the ordered artwork damaged. If the artwork was damaged in transit, please get in touch via artbyamberdelang@gmail.com. We will do our best to issue a similar replacement. In this case, shipping costs will be refunded.